Usher
Madison Square Garden Entertainment Corp. (MSG Entertainment) is a leader in live entertainment, delivering unforgettable experiences while forging deep connections with diverse and passionate audiences. The Company’s portfolio includes a collection of world-renowned venues – New York’s Madison Square Garden, The Theater at Madison Square Garden, Radio City Music Hall, and Beacon Theatre; and The Chicago Theatre – that showcase a broad array of sporting events, concerts, family shows, and special events for millions of guests annually. In addition, the Company features the original production, the Christmas Spectacular Starring the Radio City Rockettes, which has been a holiday tradition for 90 years. More information is available at www.msgentertainment.com.
Who are we hiring?
The Usher/Ticket taker will warmly welcome guests to the Venue, answer their questions and direct or if applicable, escort them to seats in an efficient and professional manner. Checks, tears, or scans guests’ tickets. Ensures that the rules and regulations of the Arena are being adhered to.
What will you do?
- Welcome, greet and direct or escort guests to seats in an efficient and courteous manner
- Check, tear or scan guests’ tickets
- Resolve guest seating issues
- Assist with wayfinding and monitoring guests for any issues
- Provide guest service and answer questions as requested; be familiar with the Venue including locations of restrooms, food and beverage stations, etc.
- Respond accordingly to guest issues including illness, injury, altercations; resolve issues as they arise, escalating to Supervisor/Security as required
- Maintain a presence in the Venue, monitoring assigned sections throughout the event; proactively addressing customer needs/issues
- Ensure that all standard guest policies and procedures of the Venue are being adhered to
- Aid guests with disabilities to accessibility locations when requested
- Label seating areas as directed by a supervisor
What do you need to succeed?
- Ability to work in a crowded, fast-paced environment; calm under pressure
- Strong interpersonal and communication skills
- Positive, energetic, enthusiastic, and upbeat attitude with a passion for helping guests
- Flexible
- Dependable
- Customer Service or Hospitality experience required (or strongly preferred)
- Maintains a professional manner, presence, and appearance always while on premises/duty.
- Comfortable handling customer situations in a highly sensitive, heightened, and urgent environment; comfortable working with large crowds
- Must be a member or join Local 176
- Must be able to pass and maintain certification in a comprehensive alcohol management program
- This position is part time and is scheduled based on events
Special Requirements
- Must be comfortable operating a limited mobility lift
- Must be comfortable with heights
- Must be knowledgeable to use a handheld PDA
- Must be able to traverse steps and be able to walk and stand long periods of time
- Lifting, pushing, pulling up to 30 lbs
- Must be available to work a flexible schedule including early mornings, evenings, holidays and weekends
- Must be willing to rotate to various positions within a shift
#LI-Onsite
At MSG, we recognize the importance of upskilling employees’ talents and strengths so they can drive their careers forward. We are proud to offer a robust set of tools and resources to help employees understand their interests and purpose, harness their talents and obtain the skills they need to reach the next step in their careers. Growth and longevity for our employees are top priorities here.
We value diversity and are looking for extraordinary employees of all backgrounds! MSG is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, sexual and reproductive health choices, national origin, citizenship, age, genetic information, disability, or veteran status. In addition to federal law mandates, MSG complies with all applicable state and local laws governing nondiscrimination in all locations and will consider requests for reasonable accommodations as required.