Suite Attendant
Madison Square Garden Entertainment Corp. (MSG Entertainment) is a leader in live entertainment, delivering unforgettable experiences while forging deep connections with diverse and passionate audiences. The Company’s portfolio includes a collection of world-renowned venues – New York’s Madison Square Garden, The Theater at Madison Square Garden, Radio City Music Hall, and Beacon Theatre; and The Chicago Theatre – that showcase a broad array of sporting events, concerts, family shows, and special events for millions of guests annually. In addition, the Company features the original production, the Christmas Spectacular Starring the Radio City Rockettes, which has been a holiday tradition for 90 years. More information is available at www.msgentertainment.com.
Who are we hiring?
During events, the Suite Attendant provides food & beverage service as well as overall hospitality to guests in Suites. This individual also assists with general and event-related questions while exhibiting a warm, friendly and professional demeanor to build relationships that will enhance the guest experience.
What will you do?
- Set up assigned suites prior to event, maintain cleanliness of space during event, and clean up suites at event conclusion; report any maintenance issues in a timely fashion.
- Take accurate food and beverage orders, set up product upon delivery and prepare beverages as requested.
- Maintain presence in suite during event and address any guest questions or concerns, escalating to Supervisor as needed.
- Knowledge and execution utilizing suite POS technology
- Handle credit card and suite billing transactions, ensuring charges are accurate and all billing instructions have been followed.
- Ensure all disposables, beverages and F&B service equipment are up to par/functional both pre and post-event.
- Suite Attendants may also be assigned to work in Catering.
What do you need to succeed?
- Previous Food & Beverage experience in a front of house role within a high-end restaurant, hotel or arena/stadium Suites environment.
- Extensive Food & Beverage product knowledge.
- Knowledge of Southern Nevada Health Food regulations and proper food handling certifications.
- Must take and pass TAM (Techniques of Alcohol Management) Nevada training class and adhere to TEAM training guidelines.
- Proven ability to listen, understand and communicate effectively and to follow written instructions with precision.
- Passion for guest service and ability to prioritize multiple tasks in a fast-paced environment.
- Experience using POS system.
- Must be of legal age to serve alcohol
Special Requirements
- Ability to walk/stand for the duration of the shift
- Ability to lift/carry up to 50 lbs.
- Ability to work a flexible schedule including nights, have split days off, work weekends and holidays in a 24 X 7 environment.
#LI-Onsite
At MSG, we recognize the importance of upskilling employees’ talents and strengths so they can drive their careers forward. We are proud to offer a robust set of tools and resources to help employees understand their interests and purpose, harness their talents and obtain the skills they need to reach the next step in their careers. Growth and longevity for our employees are top priorities here.
We value diversity and are looking for extraordinary employees of all backgrounds! MSG is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, sexual and reproductive health choices, national origin, citizenship, age, genetic information, disability, or veteran status. In addition to federal law mandates, MSG complies with all applicable state and local laws governing nondiscrimination in all locations and will consider requests for reasonable accommodations as required.