Join the Team.

Who are we hiring?  

The Part time Security Supervisor will be accountable for providing an exceptional guest experience throughout MSG’s venues as it relates to event or building security. This role will focus on partnering within Venues, and across functions, to get work done through others in a fast paced and dynamic environment.  Success in this role is demonstrated by creating a safe and secure environment without sacrificing an exceptional guest experience, committing to continuous learning and development, and achieving business results. The MSG Security Supervisor will report into the MSG Security Manager. 

What will you do?  

• Accountable for daily supervision and leadership of building and event security officers. 
• Ensure security officers are engaged, upbeat, and capable of delivering exceptional guest experiences in a safe and secure environment. 
• Ensure that all security officers are aware of their post and assignment responsibilities. 
• Ensure all security officers are in proper uniform and are not utilizing personal mobile devices for non-security related matters. 
• Assess, train, evaluate, and coach front line colleagues utilizing previous experience and company-provided programs. 
• Responsible for various administrative items such as scheduling, invoices, incident reports, daily reports, and documentation logs. 
• Responsible for ensuring that security office space and equipment are prepared to support security operations; work with adjacent teams to address maintenance, custodial, and facility issues. 
• Address customer concerns, feedback, and suggestions in a timely and efficient manner. 
• May be tasked with managing or supporting additional security programs that facilitate security operations. 
• Supervise Security Operations Center (SOC) staff and Building Security Officers as needed. 
• Communicate security matters with the SOC, including requests for video surveillance or incident assistance. 
• Collaborate with MSG Departments such as Guest Services, Production, and Building Operations to ensure a safe and secure environment. 
• Support and strengthen access control operations by reviewing, monitoring, and improving physical access procedures. 
• Assist in evaluating incident trends, identifying procedural gaps, and recommending corrective actions. 

What do you need to succeed? 

• 3+years’ of supervisory experience in security, law enforcement, or a military field, and preferably have knowledge of events, sports, and theatre operations within an entertainment venue. 
• 60 credit hours of college-level coursework (representing 2 years), or have shown similar self-development through certifications, trade school coursework,  
• Excellent communication skills, ability to mobilize key stakeholders, and engage with all levels in the organization. 
• Experience completing reports and documenting staff performance is essential. 
• Ability to engage and develop collaborative relationships and influence within a team and across functions, Demonstrated experience coaching, mentoring and developing staff to perform at high levels and holding team accountable for achieving business goals and objectives.  
• Comfortable with managing conflict and responding to customer problems with a sense of urgency. 

Special Requirements  

• Must be willing to travel to other locations as needed. 
• Ability to work a flexible schedule including nights, have split days off, work weekends and holidays in a 24 X 7 environment. 
• General physical requirements such as lifting 25 lbs., standing for long periods, walking long distances, bending and constant motion is often required.  

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