Guest Experience Representative
Madison Square Garden Entertainment Corp. (MSG Entertainment) is a leader in live entertainment, delivering unforgettable experiences while forging deep connections with diverse and passionate audiences. The Company’s portfolio includes a collection of world-renowned venues – New York’s Madison Square Garden, The Theater at Madison Square Garden, Radio City Music Hall, and Beacon Theatre; and The Chicago Theatre – that showcase a broad array of sporting events, concerts, family shows, and special events for millions of guests annually. In addition, the Company features the original production, the Christmas Spectacular Starring the Radio City Rockettes, which has been a holiday tradition for 90 years. More information is available at www.msgentertainment.com.
Who are we hiring?
The Guest Experience Representative (GER) provides personalized guest service and creates positive and memorable guest experiences during events, and pre/post events.
What will you do?
- Greets and welcomes guests to the venue, scans ticket and assists guests with navigating the venue efficiently and professionally.
- Greets and validates guest entry into premium areas and works closely with VIP Services
- Aids guests with disabilities by providing wheelchair escorts and partnering with the Accessibility Services group as necessary.
- Informatively answers guest questions about event details and venue amenities.
- Communicates and escalates all guest issues to the supervisor. Communicates any Lost and Found items, security concerns, or safety issues to a supervisor.
- Assists internal departments with any necessary event set-up and processes.
- Performs other duties as assigned.
What do you need to succeed?
- Excellent hospitality, interpersonal and communication skills.
- Comfortable handling customer situations in a highly sensitive, heightened, and urgent environment; comfortable working with large crowds.
- Maintains a professional manner, presence, and appearance always while on premises/duty.
- Customer Service or Hospitality experience or strongly preferred
- Must be able to pass and maintain certification in a comprehensive alcohol management program.
- This position is part time and is scheduled based on events.
- Must be able to work a flexible schedule inclusive of early mornings, weekends, nights and holidays.
SPECIAL REQUIREMENTS OF THE JOB:
- Must be comfortable operating a limited mobility lift.
- Must be willing to rotate to various positions within a shift.
- Must be comfortable with heights.
- Must be receptive to working outside in inclement weather and extreme temperatures.
- Ability to lift up to 50 pounds.
- Ability to stand for long periods of time and move about the venue throughout the duration of the shift.
- Ability to work a flexible schedule including nights, have split days off, work weekends and holidays in a 24 X 7 environment.
#LI-ONSITE
At MSG, we recognize the importance of upskilling employees’ talents and strengths so they can drive their careers forward. We are proud to offer a robust set of tools and resources to help employees understand their interests and purpose, harness their talents and obtain the skills they need to reach the next step in their careers. Growth and longevity for our employees are top priorities here.
We value diversity and are looking for extraordinary employees of all backgrounds! MSG is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, sexual and reproductive health choices, national origin, citizenship, age, genetic information, disability, or veteran status. In addition to federal law mandates, MSG complies with all applicable state and local laws governing nondiscrimination in all locations and will consider requests for reasonable accommodations as required.