Director, Productions Revenue Strategy & Distribution
Madison Square Garden Entertainment Corp. (MSG Entertainment) is a leader in live entertainment, delivering unforgettable experiences while forging deep connections with diverse and passionate audiences. The Company’s portfolio includes a collection of world-renowned venues – New York’s Madison Square Garden, The Theater at Madison Square Garden, Radio City Music Hall, and Beacon Theatre; and The Chicago Theatre – that showcase a broad array of sporting events, concerts, family shows, and special events for millions of guests annually. In addition, the Company features the original production, the Christmas Spectacular Starring the Radio City Rockettes, which has been a holiday tradition for 90 years. More information is available at www.msgentertainment.com.
Who are we hiring?
The primary function of this role will be to assist in the planning and execution of Productions, Merchandise and Venue Tour Experiences sales and distribution strategy. This candidate will be responsible for driving business growth by aligning ticket sales and merchandise product strategy, sales channel management, and enhancing customer experience within the Revenue Strategy and Distribution department. Tasks consist of developing and presenting strategies, managing and optimizing sales channels with a focus on end-to-end customer experience, data interpretation, and communicating updates to multiple stakeholders.
What will you do?
- In partnership with the VP, define and execute the long-term consumer-facing retail and distribution strategy across Productions ticketing and merchandising/retail, ensuring alignment with broader company and departmental goals (including revenue and profit targets, customer experience and brand integrity)
- Drive business growth through strategic channel and product management, with a focus on competitive awareness, market trends and enhancing the end-to-end customer experience (in-person and online)
- Leverage data to develop consumer-centric pricing and packaging plans
- Optimize channel strategy for profitability with both merchandise and ticketing, adapting quickly to business needs, customer demand and performance metrics
- Collaborate with multiple departments in the development, planning and implementation of strategic sales campaigns
- Oversee budget tracking, cost control and profit optimization
- Participates in special projects and performs other duties as assigned
What do you need to succeed?
- Undergraduate Degree
- Knowledge of Ticketmaster operating and reporting systems a plus
- Experience
- Familiarity with financial modeling and a deep understanding of pricing theory and revenue management – work with Revenue Strategy, Finance and Accounting
- Deep knowledge of retail trends and consumer behavior
- Brand management with innovative mindset – work closely with Marketing and Brand management teams
- Strong analytical and strategic thinking – work with Data & Analytics to leverage data tools for smarter management
- Versed in legal compliance – work closely with Legal department
- Strong organizational skills, attention to detail and the ability to manage multiple projects in a fast-paced environment
- Advanced quantitative and problem-solving skills
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At MSG, we recognize the importance of upskilling employees’ talents and strengths so they can drive their careers forward. We are proud to offer a robust set of tools and resources to help employees understand their interests and purpose, harness their talents and obtain the skills they need to reach the next step in their careers. Growth and longevity for our employees are top priorities here.
We value diversity and are looking for extraordinary employees of all backgrounds! MSG is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, sexual and reproductive health choices, national origin, citizenship, age, genetic information, disability, or veteran status. In addition to federal law mandates, MSG complies with all applicable state and local laws governing nondiscrimination in all locations and will consider requests for reasonable accommodations as required.