Director Partner Success
Madison Square Garden Entertainment Corp. (MSG Entertainment) is a leader in live entertainment, delivering unforgettable experiences while forging deep connections with diverse and passionate audiences. The Company’s portfolio includes a collection of world-renowned venues – New York’s Madison Square Garden, The Theater at Madison Square Garden, Radio City Music Hall, and Beacon Theatre; and The Chicago Theatre – that showcase a broad array of sporting events, concerts, family shows, and special events for millions of guests annually. In addition, the Company features the original production, the Christmas Spectacular Starring the Radio City Rockettes, which has been a holiday tradition for 90 years. More information is available at www.msgentertainment.com.
Who are we hiring?
The Director, Partner Success is responsible for leading account activation, delivery planning and revenue generating opportunities for current and future MSG Sports & Entertainment partners. Reporting into the Senior Director, Partner Success, this role will have a key focus on client communication, cross-functional MSG alignment, asset delivery, and program innovation alongside the MSG Business Solutions team.
What will you do?
- Support the identification of incremental revenue opportunities for existing partners
- Ensure strategic alignment, delivery against objectives for each P&L / division
- Serve as the primary liaison while building strong relationships between the Partner Success team and internal stakeholders to deliver superior results
- Coordinate renewal and upsell strategies with partner success team leads for implementation
- Lead day-to-day responsibilities for revenue management including status reports, weekly planning calls, budgets, CRM, amongst others.
What do you need to succeed?
- Bachelor’s degree and 10+ years of experience
- Strong cross-functional leader who can partner with internal and external clients
- Knowledge of sports, music, media, and entertainment marketing platforms
- Ability to understand business financials, set benchmarks and disseminate financial information
- Proven developer of talent
- Ability to delegate tasks effectively to maximize productivity
- Effective written and oral communication skills
- Advanced strategic and analytical abilities
- Demonstrated ability to convert insights into business opportunities
- Project management: ability to keep projects on track and delegate when necessary
Special Requirements
- Required to work event nights based on business and/or partner needs
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