Coordinator House Ticketing
Madison Square Garden Entertainment Corp. (MSG Entertainment) is a leader in live entertainment, delivering unforgettable experiences while forging deep connections with diverse and passionate audiences. The Company’s portfolio includes a collection of world-renowned venues – New York’s Madison Square Garden, The Theater at Madison Square Garden, Radio City Music Hall, and Beacon Theatre; and The Chicago Theatre – that showcase a broad array of sporting events, concerts, family shows, and special events for millions of guests annually. In addition, the Company features the original production, the Christmas Spectacular Starring the Radio City Rockettes, which has been a holiday tradition for 90 years. More information is available at www.msgentertainment.com.
Who are we hiring?
The Coordinator House Ticketing is responsible for helping to manage, process and communicate all internal and external house seat requests across Madison Square Garden’s New York based venues. This is a detail-oriented position that requires a proactive, team player who is eager to learn.
What will you do?
- Process ticket requests using systems: RequesTix (internal) and Archtics, ensuring accurate data, ticket allocation and company compliance procedures
- Assist with internal website updates, coordinating with Technology team on system-related issues
- Track the status of all ticket requests, from submission through post-event audit procedures
- Manage inventory for upcoming events, releasing seats to public on sale, as needed
- Communicate with internal and external requestors regarding any ticket issues, confirmations, event changes, compliance policies etc.
- Work closely with Internal Communications to manage employee ticket giveaways, ensuring accurate distribution and timely updates of relevant information on the company’s intranet
- Uphold house ticketing compliance policies throughout the request and reporting process
What do you need to succeed?
- 2+ years of relevant experience
- Experience with Ticketmaster Archtics and TM One
- Tableau, JIRA and Salesforce experience is a plus
- Experience maintaining high-level of confidentiality with sensitive information
- Strong Excel skills
- Ability to prioritize and deliver on multiple tasks effectively in a timely manner
- Ability to work independently to troubleshoot and problem solve.
- Ability to adapt to shifting priorities and open to learning new ways of working.
- Ability to be a reliable team member, capable of effective collaboration to achieve our shared goals across teams and departments.
- Ability to communicate effectively at all levels of the organization, tailoring the message based on the purpose, audience, and channel.
- Ability to embrace change with a flexible mindset, even if the way forward isn’t clear
SPECIAL REQUIREMENTS
- The House Ticketing Coordinator role will be expected to be available on an on-call basis for last-minute tickets needs for shows and events, which may require addressing urgent ticketing issues or assisting with real-time updates and support on nights, weekends, and/or holidays. Flexibility and responsiveness during event times are essential to ensure smooth ticketing operations.
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At MSG, we recognize the importance of upskilling employees’ talents and strengths so they can drive their careers forward. We are proud to offer a robust set of tools and resources to help employees understand their interests and purpose, harness their talents and obtain the skills they need to reach the next step in their careers. Growth and longevity for our employees are top priorities here.
We value diversity and are looking for extraordinary employees of all backgrounds! MSG is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, sexual and reproductive health choices, national origin, citizenship, age, genetic information, disability, or veteran status. In addition to federal law mandates, MSG complies with all applicable state and local laws governing nondiscrimination in all locations and will consider requests for reasonable accommodations as required.