Business Analyst
Madison Square Garden Entertainment Corp. (MSG Entertainment) is a leader in live entertainment, delivering unforgettable experiences while forging deep connections with diverse and passionate audiences. The Company’s portfolio includes a collection of world-renowned venues – New York’s Madison Square Garden, The Theater at Madison Square Garden, Radio City Music Hall, and Beacon Theatre; and The Chicago Theatre – that showcase a broad array of sporting events, concerts, family shows, and special events for millions of guests annually. In addition, the Company features the original production, the Christmas Spectacular Starring the Radio City Rockettes, which has been a holiday tradition for 90 years. More information is available at www.msgentertainment.com.
Who are we hiring?
The Business Analyst delivers functional business analysis, requirements-gathering and relationship management services. This position is responsible for the development of documentation for existing and proposed business processes and functional specifications, as well as the facilitation of joint application design sessions with users and IT staff. The Business Analyst participates in custom software development and integration projects by documenting requirements, creating functional specifications, documenting test plans and assisting with the software deployment process.
What will you do?
- Demonstrates ability to understand customer need and perform sound business analysis work through preparing business and functional requirements for new systems and for updates to existing systems
- Researches and collaborates with other project teams tasked with identifying current and future business needs
- Performs business process workflow, analysis, and reengineering.
- Defines processing logic and translates high level business requirements into detailed functional design documents
- Develops and maintains user documentation and instructions for all systems for which he or she is responsible
- Works throughout the development process to ensure that results conform to defined requirements
- Works closely with end users to develop required test data, performs system testing and unit audits and verifies test results for accuracy
- Demonstrates and shares understanding of department's technology development and support activities
- Coordinates and facilitates cross application meetings to define business processes and functional requirements
- Maintains a detailed understanding of assigned business process area(s) and provides training on new systems and/or processes as appropriate
- Participates in the vendor selection process, including providing support to Request for Proposal development
What do you need to succeed?
- 3+ experience as a Business Analyst or equivalent experience, including 2 or more years of full life cycle experience with both custom development and packaged application deployment, including experience working within a formal development methodology
- Bachelor’s degree in Business (or Management), Computer Science, or related discipline, or equivalent work experience is required
- Experience in developing, upgrading and supporting consumer facing web sites is required.
- Experience with the software development life cycle is required, preferably Agile and Waterfall methodologies
- Ability to work in a high-pressure environment solving critical issues with business impact
- Able to perform multiple tasks and adjust priorities based on workload or direction from management or customer
- Strong analytical ability related to functional business processes and application troubleshooting
- Experience in business process documentation and reengineering, possessed exceptional verbal and written communications skills are required, and must be highly organized and detail oriented
- Full understanding of project management processes, steps and systems including Visio and Microsoft Office Suite of products.
- Experience with website and mobile applications (iOS and Android), SDKs, APIs is preferred
- Experience with Cloud-based software applications
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At MSG, we recognize the importance of upskilling employees’ talents and strengths so they can drive their careers forward. We are proud to offer a robust set of tools and resources to help employees understand their interests and purpose, harness their talents and obtain the skills they need to reach the next step in their careers. Growth and longevity for our employees are top priorities here.
We value diversity and are looking for extraordinary employees of all backgrounds! MSG is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, sexual and reproductive health choices, national origin, citizenship, age, genetic information, disability, or veteran status. In addition to federal law mandates, MSG complies with all applicable state and local laws governing nondiscrimination in all locations and will consider requests for reasonable accommodations as required.