Analyst Employee Service Center
Madison Square Garden Entertainment Corp. (MSG Entertainment) is a leader in live entertainment, delivering unforgettable experiences while forging deep connections with diverse and passionate audiences. The Company’s portfolio includes a collection of world-renowned venues – New York’s Madison Square Garden, Infosys Theater at Madison Square Garden, Radio City Music Hall, and Beacon Theatre; and The Chicago Theatre – that showcase a broad array of sporting events, concerts, family shows, and special events for millions of guests annually. In addition, the Company features the original production, the Christmas Spectacular Starring the Radio City Rockettes, which has been a holiday tradition for more than 90 years. More information is available at www.msgentertainment.com.
Who are we hiring?
The Analyst Employee Service Center is responsible for the processing and maintenance of data within the Company’s Human Capital Management (HCM) system, as well as the day-to-day operation of the Company’s HR systems Help Desk. This includes responding to individual employee questions and requests pertaining to employee records and HCM system functionality. Additionally, the Analyst supports HCM end-users through the development of resource guides and materials and provides HCM transaction processing, system upgrades, and enhancement testing.
What will you do?
- Support complex HR transaction processing and data maintenance within Oracle HCM, ensuring accuracy, compliance, and alignment with established standards.
- Apply strong working knowledge of Oracle HCM Core HR, Oracle Time and Labor and related modules to support Employee Service Center operations.
- Troubleshoot complex data, system, and integration issues by researching root causes and partnering with HR Technology or functional teams to support resolution.
- Validate data integrity and assess downstream impacts to Payroll, Benefits, Compliance, and reporting.
- Partner with Compensation, Benefits, Payroll, Human Resource Business Partners, and HR Technology to support system updates, ongoing adjustments, and operational enhancements within Oracle HCM.
- Resolve employee inquiries and service requests that require deeper system or process expertise.
- Support resolution of complex cases within the Employee Service Center, escalating to the Manager, Employee Service Center Operations when appropriate.
- Support consistent execution of standard operating procedures and contribute to service quality and consistency improvements.
- Execute testing activities for system enhancements, configuration changes, and quarterly Oracle releases, including user acceptance testing.
- Document system changes, test results, and operational impacts to support change management, audit readiness, and knowledge transfer.
- Develop and maintain job aids, process documentation, and knowledge articles to support Employee Service Center Analysts and end users.
- Identify recurring issues or inefficiencies and provide recommendations to improve accuracy, consistency, and operational effectiveness.
- Support compliance-related activities, including I-9 processing, internal audits, and data integrity reviews, as applicable.
- Support in managing the full cycle of the company's I-9 compliance program, ensuring timely and accurate completion of all required forms for new hires and re-verifications, and conducting regular internal audits of I-9 forms and related documentation to identify and rectify errors.
What do you need to succeed?
- 3+ years of experience in HR Operations, Employee Service Center, or HRIS roles.
- Hands-on experience using Oracle HCM is required.
- Working knowledge of Oracle HCM Core HR; experience with Oracle HR Help Desk and Oracle Time and Labor is preferred.
- Experience supporting HR transaction processing, employee case management, and system testing.
- Strong attention to detail and data accuracy.
- Analytical and problem-solving skills with the ability to research issues independently.
- Ability to manage multiple priorities in a fast-paced environment.
- This role mandates consistent attendance at the company office during core business hours to ensure operational coverage and team connectivity.
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At MSG, we recognize the importance of upskilling employees’ talents and strengths so they can drive their careers forward. We are proud to offer a robust set of tools and resources to help employees understand their interests and purpose, harness their talents and obtain the skills they need to reach the next step in their careers. Growth and longevity for our employees are top priorities here.
We value diversity and are looking for extraordinary employees of all backgrounds! MSG is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, sexual and reproductive health choices, national origin, citizenship, age, genetic information, disability, or veteran status. In addition to federal law mandates, MSG complies with all applicable state and local laws governing nondiscrimination in all locations and will consider requests for reasonable accommodations as required.