Coordinator Partner Operations
Madison Square Garden Entertainment Corp. (MSG Entertainment) is a leader in live entertainment, delivering unforgettable experiences while forging deep connections with diverse and passionate audiences. The Company’s portfolio includes a collection of world-renowned venues – New York’s Madison Square Garden, The Theater at Madison Square Garden, Radio City Music Hall, and Beacon Theatre; and The Chicago Theatre – that showcase a broad array of sporting events, concerts, family shows, and special events for millions of guests annually. In addition, the Company features the original production, the Christmas Spectacular Starring the Radio City Rockettes, which has been a holiday tradition for 90 years. More information is available at www.msgentertainment.com.
Who are we hiring?
The Coordinator Partner Operations is responsible for supporting the team in the planning and execution of all Global Partnerships team assets across MSGE and MSGS properties with a focus in digital, social media, activation and hospitality. The Coordinator Partner Operations will optimize customer service processes, enhance our partners' satisfaction, drive operational efficiency, and ensure that MSG assets and accounts are effectively supported.
What will you do?
- Lead the tracking and tagging for partner digital assets across MSGS and MSGE properties inclusive of the Knicks, Rangers, Live and Christmas Spectacular
- Work with NHL and NBA as well as internal teams on scheduling web banners on team web/app
- Work with the internal team to schedule all partner email inclusions from MSGS and MSGE properties inclusive of the Knicks, Rangers, Live and Christmas Spectacular
- Work with their manager to help traffic all creative approvals for both digital and signage assets for all MSGS and MSGE properties inclusive of the Knicks, Rangers, Live and Christmas Spectacular
- Help to manage Inventory Trackers for all partnership deliverables
- Provide administrative support for day-to-day tasks, inclusive of invoicing and security list additions
- Support the day-to-day execution of all assigned sponsorship activation and fulfillment with a focus in on-site execution.
- Work with your manager to liaise between internal stakeholders to ensure seamless fulfillment and delivery of assets (contractual and incremental), activation planning, event execution and partnership operations.
- Generate daily/weekly reports recapping all partnership activations to ensure consistent communication and collaboration with internal teams
- Work with Partner Management Account Teams to create individualized plans-of-action in order to execute and track contractual elements for each corporate partner
- Play an active role in helping to create new, innovative, and creative partnership marketing ideas that meet client and organization objectives
- Work with your manager to continuously evaluate and improve partner operations processes to enhance efficiency, productivity, and customer satisfaction for all fulfillment activities.
- Daily communication with internal stakeholders and key sponsor contacts related to fulfillment of assets.
- Work with your manager to evaluate and identify potential business opportunities and avenues of exposure to share with Account Planning team.
- Have a firm handle and stay on top of key dates and timelines to ensure ample lead-time and planning cycles to successfully execute programs and program deliverables
What do you need to succeed?
- Minimum 1-3 years in a sponsorship activation and account management role
- Ability to work under pressure while maintaining strong attention to detail.
- Strong management skills
- Exceptional project management skills – ability to plan, hit deadlines and motivate team to achieve results on time.
- Proven ability to establish relationships within the company and influence others without direct reporting structure.
- Exceptional organization skills and attention to detail
Special Requirements
- Required to work event nights based on business and/or partner needs.
- Ability to work on weekends
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At MSG, we recognize the importance of upskilling employees’ talents and strengths so they can drive their careers forward. We are proud to offer a robust set of tools and resources to help employees understand their interests and purpose, harness their talents and obtain the skills they need to reach the next step in their careers. Growth and longevity for our employees are top priorities here.
We value diversity and are looking for extraordinary employees of all backgrounds! MSG is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, sexual and reproductive health choices, national origin, citizenship, age, genetic information, disability, or veteran status. In addition to federal law mandates, MSG complies with all applicable state and local laws governing nondiscrimination in all locations and will consider requests for reasonable accommodations as required.